Refund Policy
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At WebHeadWay, we strive to provide high-quality business setup services that meet your needs and expectations. However, we understand that sometimes circumstances change. Our refund policy is designed to be fair and transparent, in accordance with UK consumer rights laws.
Eligibility for Refunds
Refunds may be granted under the following conditions:
- Cancellation Before Service Delivery:
If you cancel your order before we commence any work, you are entitled to a full refund.
- Non-Delivery of Services:
If we fail to deliver the agreed services due to circumstances within our control, you may request a full or partial refund, depending on the extent of the services rendered.
- Service Dissatisfaction:
If you are not satisfied with the services provided, please contact us within 14 days of service delivery to discuss possible resolutions, which may include revisions or a partial refund.
Non-Refundable Items
Certain fees and services are non-refundable, including:
- Completed and delivered services, such as website design, logo creation, and SEO content.
- Third-party fees incurred on your behalf (e.g., domain registration and hosting).
Refund Request Process
- Contact Us:
Send an email to help@webheadway.co.uk with the subject line “Refund Request,” including your name, order details, and the reason for your request.
- Review and Response:
We will acknowledge receipt of your request within 3 business days.
Our team will assess the request and may contact you for additional details.
- Decision and Refund Issuance:
If approved, refunds will be processed within 7-10 business days via the original payment method.
Consumer Rights
This policy does not affect your statutory rights under the UK Consumer Rights Act 2015. You are entitled to receive services performed with reasonable care and skill.
Contact Us
If you have any questions or need further assistance, feel free to reach out to us at help@webheadway.co.uk or call us at +447415376266.
We are committed to resolving your concerns and ensuring a positive experience with WebHeadWay.
