At WebHeadWay, we understand that plans can change. Our cancellation policy is designed to provide clarity and flexibility while maintaining fairness for both parties.

How to Cancel a Service

To cancel a service, please notify us as soon as possible by:

1. Email: Send your cancellation request to help@webheadway.co.uk with the subject line “Cancellation Request.” Include your name, order details, and reason for cancellation.
2. Phone: Call us directly at +447415 376266 during business hours.

Cancellation Timeframes and Conditions

• Before Service Commencement:

• If you cancel before we begin working on your project, you are entitled to a full refund of any payments made.

• After Service Commencement:

• Cancellations after the work has started will incur charges based on the stage of completion.
• For partially completed services, we will deduct a pro-rata amount for the work already performed.

• Non-Cancellable Services:

• Services that are fully completed and delivered are non-cancellable.
• Third-party services, such as domain registrations or hosting fees, cannot be refunded.

Refunds After Cancellation

• Refunds for eligible cancellations will be processed within 7-10 business days via the original payment method.
• Any non-refundable charges will be communicated clearly during the cancellation process.

Changes to Your Order

If you wish to make adjustments instead of canceling, we are happy to discuss revisions or alternate solutions to meet your needs.

Contact Us

If you have any questions or need assistance with cancellations, please reach out to us at:

Email: help@webheadway.co.uk

Phone: +447415 376266

We are committed to providing exceptional service and will work with you to address any concerns. Thank you for choosing WebHeadWay.